Space Between Wellness respects your privacy and is committed to handling your personal information responsibly, transparently and securely.
This Privacy Policy explains how Space Between Wellness collects, uses, stores and discloses personal information when you visit our website, make an enquiry, complete a questionnaire, purchase a product or service, participate in coaching or education services, attend an online session, subscribe to communications or otherwise interact with Space Between Wellness.
1. About Space Between Wellness
Space Between Wellness provides coaching, education and personal-development services.
Our services may draw on psychological science, nervous-system education and trauma-informed principles but do not constitute psychological assessment, diagnosis, counselling, psychotherapy, medical treatment or other clinical mental-health treatment.
For privacy enquiries, please contact:
Space Between Wellness
Email: space.between.wellness@gmail.com
Website: spacebetweenwellness.com
2. Information We Collect
The information we collect depends on how you interact with Space Between Wellness.
This may include:
- your name and contact details, including your email address and telephone number;
- booking and appointment information;
- purchase and transaction information;
- communications you send to us;
- questionnaire and form responses;
- information you voluntarily share during coaching or educational services;
- goals, challenges, experiences and other information you choose to provide;
- practitioner notes and resources created in connection with your service;
- feedback or testimonials you voluntarily provide;
- email subscription preferences;
- website usage and analytics information; and
- technical information such as IP address, browser and device information.
Some services invite you to reflect on areas such as stress, wellbeing, behaviour, beliefs, relationships, work, boundaries, personal experiences or emotional experiences.
You choose what information you share with us. Some information you voluntarily provide may be personal or sensitive in nature.
We aim to collect only information reasonably necessary to provide our services and operate Space Between Wellness.
3. How We Collect Information
We generally collect information directly from you when you:
- visit or interact with our website;
- contact us;
- make an enquiry;
- purchase or book a service;
- complete a questionnaire or form;
- participate in a coaching or educational session;
- communicate with us by email or another communication platform;
- subscribe to our emails or resources; or
- voluntarily provide feedback or a testimonial.
Some technical information may also be collected automatically through our website, analytics tools, cookies and similar technologies.
4. Why We Use Your Information
We may use your information to:
- provide services you have requested;
- personalise coaching, education and resources;
- prepare Pattern Audits and other personalised materials;
- manage appointments and bookings;
- communicate with you about your service;
- process payments;
- provide customer support;
- maintain appropriate business records;
- improve our services, resources and website;
- operate and administer Space Between Wellness;
- send marketing communications where you have subscribed or where otherwise permitted;
- maintain the security of our services and systems; and
- comply with applicable legal obligations.
We do not sell your personal information to advertisers or data brokers.
5. Pattern Audits, Questionnaires and Coaching Information
When you complete a Pattern Audit questionnaire or another service-related form, the information you provide is used to understand your responses and prepare the service or resources you have requested.
Pattern Audit responses are personally reviewed by Space Between Wellness.
Where you participate in coaching or educational sessions, information you voluntarily share may also be used to prepare notes, follow-up resources, recommendations and other materials connected with your service.
Space Between Wellness aims to limit the collection and use of this information to what is reasonably required to provide the relevant service.
6. Zoom Sessions, Recording and Transcription
Some services may be delivered using video-conferencing platforms such as Zoom.
Where a session is to be recorded, transcribed or processed using an AI-assisted meeting feature, we will inform you and seek your permission where appropriate before recording begins.
Recordings, transcripts or meeting summaries may be used to support service delivery, prepare follow-up materials, maintain appropriate records or assist with practitioner notes.
You may ask questions about recording or transcription before participating.
7. Artificial Intelligence and AI-Assisted Tools
Space Between Wellness may use artificial intelligence and AI-assisted technologies to support administrative tasks and the preparation, organisation, formatting and refinement of business and client resources.
This may include tools that assist with:
- organising practitioner-created notes;
- summarising information;
- drafting or refining written resources;
- formatting and structuring documents;
- administrative tasks;
- preparing educational materials; and
- transferring or organising prepared materials within business and client-resource platforms.
Space Between Wellness takes reasonable steps to minimise the personal information provided to general-purpose generative AI systems.
Where practicable, unnecessary identifying information is removed or reduced before client-related practitioner material is provided to a generative AI tool.
Raw client questionnaires, recordings and identifiable client records are not routinely provided to publicly available generative AI tools for independent analysis.
AI is used as an assistive tool and not as a substitute for human judgment. Space Between Wellness remains responsible for reviewing personalised client materials. AI is not used to independently diagnose, psychologically assess or provide clinical treatment to clients.
Space Between Wellness does not intentionally provide client information to publicly available generative AI services for the purpose of training public AI models.
Third-party AI providers may process information according to their own terms, privacy practices and technical infrastructure. Space Between Wellness takes reasonable steps to consider privacy and security when selecting and using these services.
8. Third-Party Service Providers
Space Between Wellness uses third-party technology providers to operate the business and deliver services.
These may include platforms used for:
- website hosting and customer relationship management;
- questionnaires and forms, such as Tally;
- video conferencing, such as Zoom;
- client portals and resource management, such as Notion;
- email and communications;
- booking and scheduling;
- payment processing;
- cloud storage;
- analytics;
- automation; and
- artificial intelligence and productivity tools.
We may disclose or make information available to these providers where reasonably necessary for them to provide their services to us.
These providers operate their own systems and may have their own privacy policies, terms and data-handling practices.
We take reasonable steps to select and use technology providers appropriately and to limit access to personal information where practicable.
9. Client Portals and Notion
Where a private online portal or resource page is provided as part of a service, it may contain personalised resources prepared for you.
We take reasonable steps to restrict access to client-specific resources and avoid intentionally making private client information publicly available.
You are also responsible for keeping any links, login information or other access credentials provided to you secure and for contacting us if you believe someone else has gained unauthorised access.
10. Payments
Payments may be processed using third-party payment providers.
Payment providers may collect information required to process your transaction according to their own privacy policies and terms.
Space Between Wellness does not ordinarily need to directly store your complete payment-card details where these details are processed securely by the applicable payment provider.
11. Email and Marketing
If you subscribe to our mailing list, download a resource, join a relevant service or otherwise consent to receiving marketing communications, we may use your contact information to send you information about Space Between Wellness, educational content, resources, services and offers.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the email.
Unsubscribing from marketing does not prevent us from sending communications reasonably necessary to provide a service you have purchased or requested.
12. Cookies and Website Analytics
Our website may use cookies, analytics and similar technologies to understand how visitors use the website, maintain functionality and improve the user experience.
Depending on the technology being used, information collected may include your IP address, browser, device information, pages visited and interactions with the website.
Where legally required, appropriate options will be provided in relation to relevant tracking technologies.
13. Storage and Security
Space Between Wellness takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the system involved, these measures may include:
- password-protected accounts;
- multi-factor authentication where available and appropriate;
- access controls;
- reputable third-party technology providers;
- limiting access to information;
- minimising information shared between platforms; and
- periodically reviewing the information and systems we use.
No internet transmission, cloud platform or electronic storage system can be guaranteed to be completely secure.
If we become aware of a data-security incident involving personal information, we will assess the circumstances and take appropriate steps in accordance with applicable legal requirements.
14. Overseas Processing
Some third-party technology providers used by Space Between Wellness operate internationally or use infrastructure located outside Australia.
As a result, personal information may in some circumstances be processed, stored or accessible outside Australia.
Where applicable privacy law imposes requirements concerning overseas disclosure or processing, Space Between Wellness will take reasonable steps to comply with those requirements.
Because technology providers and their infrastructure may change, you may contact us if you would like further information about the third-party services currently used to provide your service.
15. How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and transaction records, resolve enquiries or disputes, meet applicable legal obligations and operate our business.
We aim not to retain personal information indefinitely where it is no longer reasonably required.
Where appropriate and legally permitted, information that is no longer required may be securely deleted or de-identified.
16. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to personal information.
Requests can be sent to:
space.between.wellness@gmail.com
We will respond to requests in accordance with applicable privacy requirements.
17. Privacy Questions and Complaints
If you have a question or concern about how your personal information has been handled, please contact:
Space Between Wellness
Email: space.between.wellness@gmail.com
We will consider your enquiry or complaint and aim to respond within a reasonable timeframe.
Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner.
18. Third-Party Websites
Our website or resources may contain links to websites, platforms or services operated by third parties.
Space Between Wellness is not responsible for the privacy practices of independently operated third-party websites or services. We encourage you to review the privacy information provided by those services.
19. Changes to This Privacy Policy
Our services, technology and business practices may change over time.
We may update this Privacy Policy to reflect changes to the way we handle personal information, the technology we use or applicable legal requirements.
The latest version will be published on our website with the date it was last updated.
20. Contact
For questions about this Privacy Policy or the way Space Between Wellness handles personal information, please contact:
Space Between Wellness
Email: space.between.wellness@gmail.com
Website: spacebetweenwellness.com